FAQ

Frequently asked questions

What time does the Bavarian Village open and close daily?

Bavarian Village will be returning to Winter Wonderland on Friday 17th November 2023 at 12PM — and be open daily thereafter from 10AM-10PM — until 1st January 2024. We will however be closed on Christmas Day.

Monday 1st January 2024 will be our Family Fun Day (and the start of Dry January 😉)

What time are the Bavarian Village sessions for table packages and private hire?

The afternoon session commences at 1PM finishing at 5PM; the evening session begins at 6PM finishing at the close time of 10PM.

Between Wednesdays and Sundays, Bavarian Hall will be closed at 5PM to prepare the venue for guests with a table package in the evening session. Guests queuing to enter without an evening session Bavarian Hall table package will be allowed in after 6:15PM.

How can we get to Winter Wonderland?

Winter Wonderland is located in Hyde Park, London W2
You can walk to Winter Wonderland from the following London Underground stations:
Marble Arch (Central line)
Green Park** (Victoria, Jubilee and Piccadilly lines)
Hyde Park Corner (Piccadilly line)
Victoria (Victoria line and National Rail)
Knightsbridge (Piccadilly line)

** Please note that Green Park is a step-free station with lift access so those with children or with mobility impairments may find it easier using this station.


Do I have to pay to get into Bavarian Village?

No, Bavarian Village does not have an admission fee.


Do I have to pay to get into Winter Wonderland?

You will need to get an entrance ticket for Hyde Park Winter Wonderland to enter the event. There are some sessions available for no cost, whereas others are either £5 or £7.50 per person. Entry is free for those guests who book a table package with us (maximum of 10 per table), private hire of one of our venues, or to those who spend £25 or more per person in advance on attractions, Bavarian Village food and drink packages, rides and/or games at https://hydeparkwinterwonderland.com/

How can I pay for food and drink?

Purchases can be made by cash or card. Our larger bars and food outlets accept payment by credit/debit card.


How much is a stein of beer? Or a glass of mulled wine?

A pint of Bavarian Gold costs £7.20; a 200ml serving of mulled wine is £6.90.

When drinks are served in a ceramic mug or a stein, a £5 deposit is charged. The deposit is refunded when the mug or stein is returned in a reusable condition — with the token supplied at purchase — to one of our larger bars.


How do I get my stein or mulled wine mug deposit back?

You will be given a token with each stein or mug; you will receive your deposit back if the stein is returned with the token in a reusable state.


Can I pay for food in Bavarian Village by card?

All our food and drink outlets accept contactless card payment.


Can I buy gluten-free foods at Bavarian Village?

We recommend that guests check allergen information with staff at our food and drink outlets. We do have some gluten-free food options such as our Oktoberfest chicken and chips.


Can I buy vegan foods at Bavarian Village?

Our Mr Bratwurst veganwurst and chips are vegan; please speak to the grill / kitchen staff if you have any questions.


Until what time can I order drinks?

The bars will stop serving all drinks at 21:45. However PWR Events/ Bavarian Village reserve the right to stop serving drinks at 21:30 during very busy periods.


Can I bring in my own food or drink?

We do not permit food or drink purchased outside Bavarian Village to be consumed in Bavarian Hall, Almhütte, or Café Bavaria.


Do you offer any traditional Christmas food?

Unfortunately not, hopefully our options here will prove suitable regardless.


Drinking Alcohol at Bavarian Village and at Winter Wonderland

When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over. Alcohol is not permitted to be taken into Winter Wonderland and any alcoholic drinks purchased on site must be consumed before leaving. Bag searches will be in operation.

Do you need an entrance ticket for Hyde Park Winter Wonderland this Year?

Yes, all visitors will need to have an entrance ticket before arriving at Hyde Park Winter Wonderland. You will need to purchase an Off-Peak, Standard, or Peak entrance ticket depending on when you wish to attend. Please note all members of your party will require an entry ticket. Personal Assistants and Infant (2 and under) will also require a ticket although these will be free of charge.

Additionally, if you spend £25 on any of our attractions, rides or games online and in advance, your entrance ticket will become free when booked in the same transaction!


Will I need an entrance ticket to Winter Wonderland if I buy a table package with Bavarian Village?

Yes, all individuals will need to have an entrance ticket before arriving at Hyde Park Winter Wonderland. Those who purchase our table packages will be able to redeem free entry into Hyde Park Winter Wonderland (where you can redeem a code which is provided on confirmation of your booking).

If for example you have 27 guests for 3 table packages, you will be provided entrance tickets for up to 30 people. You can order your entrance ticket from here.


Do I need to buy my entrance ticket in advance of attending Hyde Park Winter Wonderland?

Tickets will be subject to availability, so we recommend that all visitors purchase their entrance tickets on the official Hyde Park Winter Wonderland website ahead of their visit to avoid disappointment. Please note we are managing our capacity this year to ensure we have flexibility to respond to government guidelines.


What happens if Hyde Park Winter Wonderland 2022 is cancelled?

If Hyde Park Winter Wonderland 2022 is cancelled by the Event Organisers, please be rest assured you will have the option to request a refund or reschedule your booking for an alternative date. We hope that this gives you confidence in booking for this year’s event.


Where can entrance, attraction and ride tickets be purchased in advance?

Entrance, attractions (such as Ice Rink, Magical Ice Kingdom, Giant Wheel and Circus) and ride tickets can be bought winterwonderland.seetickets.com/winterwonderland in advance of your visit.

Ride tokens can also be bought on the day at Winter Wonderland Box Offices.


Can I buy Winter Wonderland vouchers from Bavarian Village?

You can pre-purchase Winter Wonderland food and drink vouchers, which can be used at other bars and eateries at the event, please email hydeparkwinterwonderland@pwrevents.com for further information.


Who should I contact for lost items?

Email wwlostproperty@pwrevents.com to get information regarding lost items.


Should you have more Winter Wonderland questions, the FAQs here should hopefully help.

Is Bavarian Village accessible for customers who require a wheelchair?

Yes, we have ramp access across Bavarian Village at ground level.


Can I bring pets into Bavarian Village?

Whilst pets are permitted in the outside areas of Bavarian Village, only service animals are permitted in Bavarian Hall, Almhütte, or Café Bavaria.


Are children allowed into Bavarian Village?

Yes, we welcome the whole family to Bavarian Village; prams and pushchairs are also permitted.

All guests will require a valid identification document confirming an age of 18 or over to enter Bavarian Hall during the evening session (6PM-10PM). Accepted photo ID must be valid being either a Passport, EU identity card or driver’s license. All IDs will be checked with our IDscan systems.


Are there toilets in Bavarian Village?

Yes, there are numerous toilets located just outside (once having entered) Bavarian Hall and in Bavarian Village.


Is there a wheelchair accessible set of toilets in Bavarian Village?

Yes, we have an accessible toilet with ramp access at the rear of Bavarian Hall. There are some also available within a short distance of Bavarian Village; ask a steward or member of security for assistance in finding these.


Do you have baby changing facilities?

We do have baby changing facilities beside Bavarian Hall toilets; there are some also available within a short walk of Bavarian Village; ask a steward or member of security for assistance in finding these.


Are there ATMs at Bavarian Village?

No, we don’t have any ATMs. There may however be ATMs elsewhere in Winter Wonderland, but we will only know the location of these in November. Please note there would be a charge to use these cash machines.

Is there live music in Bavarian Village?

We have German acts performing on stage inside our Bavarian Hall daily. They perform traditional German music and pop songs. Performers include Frontal, Bavarian Four, and Joseph.

We also have British singers on the outdoor Bavarian Village stage, performing Motown, Soul and Chart Hits. Acts include Mikey Mike, Zac Bauman and more.


Do you have photographers in Bavarian Village?

Yes, we have photographers and cameramen who take photos and videos for use on our screens, our website bavarian-village.com and social media platforms. By entering our premises you agree to be filmed and photographed.

Are table packages still available to book?

Yes, our table packages can be found here.


If I buy a table package, will I require an entrance ticket for Hyde Park Winter Wonderland this year?

Yes, all individuals will need to have an entrance ticket before arriving at Hyde Park Winter Wonderland irrespective of having a booking with us. However you are provided with a code to redeem free entry once you have placed your order for your table package(s). You can redeem your entrance ticket from here.

If for example you have 27 guests for 3 table packages, you will be provided with 30 entrance tickets. You can order your entrance ticket from here.


Do I need to buy my entrance ticket in advance of attending Hyde Park Winter Wonderland?

Tickets will be subject to availability, so we recommend that all visitors order their entrance tickets on the official Hyde Park Winter Wonderland website ahead of their visit to avoid disappointment. Please note we are managing our capacity this year to ensure we have flexibility to respond to government guidelines.


At what times are table packages available from?

The afternoon session commences at 1pm finishing at 5pm; the evening session begins at 6pm finishing at the close time of 10pm.

Should you wish to arrive later than the start time, we will try our best to accommodate. If you have not arrived within 90 minutes of the session start time, your booking may be cancelled.

Between Wednesdays and Sundays, Bavarian Hall will be closed at 5PM to prepare the venue for guests with a table package in the evening session. Guests queuing to enter Bavarian Hall for the evening session will be allowed in after 6:15PM.


Is the cost exclusive of VAT for table packages?

The price includes VAT for table packages on the website.


When are the peak/off-peak sessions?

Before Christmas Day, Wednesday to Sunday evenings and Friday to Sunday afternoons are usually peak priced. All other sessions are priced as off-peak.


Once booked, how will I receive my meal and drink vouchers?

We usually supply vouchers on the day of your visit; these will be sent by email but can also be found in your Bavarian Village account later in 2022.


When will I receive information and instructions about my booking?

We will send this information from the middle of November onwards. Included will be which gates to enter Winter Wonderland from, instructions for you and your group, as well as confirmation codes and VAT invoice.


We do not require a meal; do you offer drinks only packages?

Unfortunately we do not offer any bar/restaurant style reservations; all our packages are inclusive of both meals and drinks. Packages are the only way to book tables.


Is booking a table package the only way to be seated on a table in Bavarian Village?

It is by no means compulsory to book packages to visit. You are more than welcome to try your luck to find free tables. We have tables available to the public across Bavarian Village as well as in Bavarian Hall.


How do I get my food and drinks when I book a package?

For Gold package guests, you will be provided table service with your meal and drinks coming out of the prepaid budget. This will be 10 meals and 30 drinks per table.

For Silver and Bronze packages, you and your guests can redeem your meal voucher at our Heidi’s Kitchen in Bavarian Hall. Drinks can also be redeemed at any of the bars across Bavarian Village or Bavarian Hall itself.


I have more or fewer than 10 guests, are there any concessions or per person pricing?

Unfortunately, as our tables are uniform in size and suitable for 10 seated, our packages are based on 10 guests.

Should you have 27 guests, we would recommend purchasing 3 table packages at the desired tier.


Are there discounts for purchasing multiple table packages?

For orders of more than 10 tables, we can offer a 10% discount. Please contact us on privatehire@bavarian-village.comto arrange the discount.


I wish to book fewer tables than our group size will accommodate.

Of course, this is not a problem in the Silver and Bronze areas where there is public seating available.

However, please note that we cannot guarantee seating for these additional guests nor will we provide vouchers, wristbands or fast-track entry for the additional guests.

Please contact us, we will do our best to accommodate.

For the Gold Package however, we can only accommodate a maximum of 10 per table package into the VIP area.

How many people do your venues hold?

Café Bavaria can hold up to 300 people upstairs or 100 people in the downstairs area.Wilde Hilde can hold 120 guests and Almhutte can accommodate 1100 guests.

Our VIP areas include table service and access to our finest food and premium liquors, with the capacity of the VIP area in Bavarian Hall accommodating 150 guests and Gracy’s VIPholding 80.


What are the benefits of booking Café Bavaria Upstairs or Wilde Hilde?

It’s ideal for private parties; the first floor has a great view of Bavarian Village from its private balcony. It is also more secure with its own security at the entrance as well as coat racks (if requested) for personal effects.


Is it possible to smoke upstairs in Café Bavaria and Wilde Hilde?

Café Bavaria and Wilde Hilde have its own smoking terrace.


How much does it cost to privately hire one of these venues?

Please contact PrivateHire@bavarian-village.com for availability, package details and costs (bookings are priced for 6pm – 10pm closing).


How can food and drink be ordered?

Food is normally ordered in advance for a private party. It is brought to guests by our wait staff. Drinks can be ordered at the private bar in Cafe Bavaria or Wilde Hilde.


How can I pay for food/drink during my hire of Café Bavaria or Wilde Hilde?

A minimum spend is paid for in advance of the party. Once this sum has been reached, bar staff will inform the party organiser and set up a tab if required.

Is there a VIP area?

Yes, we have a Bavarian Hall VIP area, where Gold Packages tables are available and suitable for up to 10 guests. The table package fee includes our Food & Drinks Package which provides a set meal and 3 drinks.

Private Hire of 150 person area is available; please contact PrivateHire@bavarian-village.com for more information. We also have the even more luxurious Gracy’s VIP area, which is more private and cosy, suitable for 100 guests.


How many people does Bavarian Hall VIP area hold?

The VIP area holds 150 people; on 15 Gold Package tables of 10.


Is table-service offered in Bavarian Hall VIP area?

Yes, we do offer table service both for food and drinks in the VIP area.


What are the benefits of booking a Bavarian Hall VIP area?

The VIP area is elevated and overlooks Bavarian Hall. It is a little more private and intimate but also a place where you can have a party within Bavarian Hall.


Are there any special drinks offered in the VIP area?

Premium Champagnes and liquors are only available in the VIP area.


Where is Bavarian Hall VIP section located?

The VIP area is located to the side of the stage in Bavarian Hall. It is a raised and enclosed area.

What are food/drink Vouchers?

Bavarian Village food/drink vouchers can be used at any bar or eatery where the voucher sign is displayed within Bavarian Village.

Further details for what they can be redeemed against can be found in our Food & Drinks page. The bars will stop serving all drinks at 21:45.


Will I receive change for vouchers?

There is no change given for our food and drink vouchers.


How can I purchase them?


You can request vouchers by emailing privatehire@bavarian-village.com. Vouchers can be paid for and collected in person from the Bavarian Village Information Desk/Cloakroom.

SAFETY AT WINTER WONDERLAND


The safety and comfort of our visitors is a priority. Hyde Park Winter Wonderland has a robust security management plan, which is coordinated by event security and the Metropolitan Police.

Security checks will be in place throughout the event, including bag searches, which may result in delays when entering the site, please leave extra time for these searches to take place.

There may also be restrictions on the size of bag/luggage that is allowed into the event. We strongly advise not bringing large bags or luggage to the Event.

We ask all guests to be vigilant and not to leave bags and belongings unattended.

Further Hyde Park Winter Wonderland safety information available here.


Will I need ID to enter Bavarian Hall?

All guests will require a valid identification document confirming an age of 18 or over to enter Bavarian Hall during the evening session (6PM-10PM). Accepted photo ID must be valid being either a Passport, EU identity card or driver’s license. All IDs will be checked with our IDscan systems.


Is there a cloakroom at Bavarian Village?

There is a cloakroom for bags and other items when just inside of — and beside Heidi’s Kitchen — Bavarian Hall. The cost is £2 per item. Please note that the cloakroom is open at peak times only.


PROHIBITED ITEMS


The following articles must not be brought into the Event:

  • Knives
  • Fireworks
  • smoke canisters
  • air-horns
  • flares
  • weapons
  • dangerous or hazardous items
  • laser devices
  • bottles/ glass vessels/ cans
  • poles
  • Any article that might be used as a weapon and/or compromise public safety.

Any person in possession of such items will be refused entry to the Ground.

Any article that might be used as a weapon, be deemed to be offensive or abusive, or compromise public safety, will be confiscated and or reported to the police.


BAVARIAN VILLAGE© IS A TRADING NAME OF CHRISTMAS FUNCTIONS LIMITED.
COMPANY NUMBER 08896722